I am currently terrified and disappointed on the first day of my stay here. do not provide your government ID to companies online. I’m sure they have millions of dollars sitting on people’s accounts that they will only be allowed to be used for a new reservation, and according to other complaints, even then it can’t be used for the second half of a payment! Mind you is Covid19 and housekeeping should have cleaned before I got there. I can’t log in because I’ve but been locked out. Now the host has booked the room with someone else and won’t refund me my money. It seems that owners can list any kind of garbage for rent and we renters’ have, in the end, absolutely zero recourse. The host without an answer, 5 minutes later came banging on our door. I’m frustrated because they have absolutely NO customer service and their policies for handling issues are unfair and unreasonable. Wie kontaktiere ich einen Gastgeber? This review does violate your review policy as … and I quote from your policy document …. I recently booked 4 reservations through Airbnb for AZ .. June 17 / June 26 2019 … I have have only ONE confirmation by e-mail …. After the guest demanded to take action (and remove negative review) and said that otherwise guest would have to be going public, Airbnb quickly retaliated: banned the guest (interrupted guests’ reservation in-progress basically demanding to leave the property on minutes notice). Guests and hosts can communicate via Airbnb using VoiceConnect. At first I thought it was the host trying some underhanded deal, but eventually found it had been cancelled by Airbnb’s automated system. Imagine our disappointment to turn up and be advised the booking had been cancelled. I contacted AirBnb to complain and cancel my account when I got home, and was stunned to hear the phone rep (yes they do make it very difficult to contact them by phone) blame me for all the problems I experienced. Yes, Airbnb has been hell since I’ve started using them regularly. What is exactly your complaint and what rights do you think you have? Use them. Has anyone considered other homeowners who might have to deal with a neighbor renting their home on Airbnb? To receive a faster resolution and have Airbnb take your request more seriously, first share your airbnb story here so they know that you are not afraid to tell other people about your experience and that their bottom line will ultimately suffer if they do not make your request a top priority. We will next write a demand letter to Airbnb and if our matter is not resolved to our satisfaction we will seek legal action. This may have already been done as I had been told that it was being escalated (or words to that effect) and that you would no longer be involved in the case. Final result was they can’t do anything but refund my money and reprimand the host. They said they would call me in a day or so. I have sent a very nasty email. Regarding Airbnb at 647 Metzger Rd. It has still not been resolved and the repetitive avoidance of answering my questions have continued. Trust me you will want to read it before you list with them!!!!! This will weigh heavy on my heart for a very long time. Taxes: Read about income tax, local tax, federal tax, and learn how taxes work on Airbnb. I just want them to settle what they owe and then im out. The host went into the bathroom with her and I explained to the homeowner that 911 should be contacted immediately to send an ambulance. Nice property rented from a nice lady turned out to be remote and dilapidated Robert’s Redneck Retreat horror shacks, where guest had to be alone with crazy male owner. What the hell kind of cult is this!?  We have heard many stories of former Airbnb Hosts and Guests who have contacted Airbnb and spent literally weeks going back and forth via email messages and phone calls before either giving up, or finally reaching a real manager with authority to resolve real issues. This sounds like BS. I feel the guest should receive all of their money regardless as to what my cancellation policy is. We were going to be there for 28 days. Very traumatic and I carry a lot of guilt about what I should have done differently. The unit itself was awful. absolutely disgusting – no TV – no radio – filthy balcony doors that could not be opened. And today that my “rent” its over , the host dare to write me: leave your keys athe the table and take out your garbage!!!!!!! Travelling usually involves reserving an accommodation with a credit card. Contact your host or guest Resolve an issue with your listing or reservation by communicating with each other directly. Husband and I booked from USA to Spain and Portugal before March 15. ∙ I am having a terrible experience with the room I have checked in today in Dubai at horizon tower, hosted by Hana. We have a tenant who is not paying rent. She was extremely disoriented and kept saying 911 so I walked out and told them that it couldn’t wait, I was calling 911. I called the customer service number and was hung up on at least three times. Come to find out our host was connected to us when the listing suggested “private home”. Kafka wasnt able to reach their level of absurdness. I hope a class action suit is filed soon! For UK callers, try 02033 181 111. Upon seeing that a host, Maia, was expecting guests in need of a stroller, Airbnb delivered a stroller to her apartment so that they would have it during their reservation. It was going to be my first time traveling and using Airbnb. This is disheartening information. I am a former host in the UK, who found Airbnb terrible, is that Airbnb only release your payment to the host, the day after you arrive. I think they are using such a cheap spider-bot to ban the users on the web-browser! Over the past few years, Airbnb has grown and expanded at an extremely fast pace. I asked how long that takes, they said 15 days. my stay here required endless communications with superhost Andrea. In this situation the guest cancelled at 4pm … 1 hour before her arrival time. Fuck airbnb. UK helpline: 02033 181 111. You’ll be able to access your account again and change your password into a new one. Did not refund. This blog is a great place to vent, and it’s helping me not to go off on them on the telephone. For whatever reason, my sign-in proceeds to a pop-op asking if they can send a verification code to 1) text message to my phone or 2) call my phone. My lawyer will be contacting them. Neighborhood and Township went to great expense to ask that this Vacation Rental By Owner not be permitted. What that boils down to is a lien placed against the homeowner’s condo. Truly just curious, why would you ever pay to have the technician fix someone else’s home? I utilize about 15 other websites for my property and i dont have one ounce of bullshit from any of them. We are equally as angry with Air BNB. 2 Enter 0 three times if you don’t have the phone number for the account. When this happens and you want to get the reservation anyway, you will want to switch your option from « entire place » to « room only » this will release the guest from being penalize. No refund even tho they said on the phone they will. Currently locked out of my account because I have a new number and the customer service rep and boss both claim only the Security Dept can change phone numbers and also apparently they have no phones at all so email is the only way to contact them and there’s no way of knowing when they will respond. We started planning our trip to Croatia and Slovenia fall of 2019 to travel on May 31 through June 26th 2020. Not at all. I raised my concerns about not being able to complete the trip with the AirBnB Host during this 48 hour grace period who reassured me in writing that he would provide a full refund if my trip was cancelled at a later stage due to either Covid travel restrictions, cancelled flights (or both as the case turned out to be.). Bugs, worms in the pool, mildew, dirty carpet, smoke detector beeping, and soon as I got to the door I smelled a musty smell. I called them on Friday May 24th, they said I will get a refund but I did not get anything. I also use Homestay. They won’t respond promptly, they do things you tell them not to. In fact, I hadn’t received a peep out of this guy Mark since my initial message to him two months prior, introducing myself and informing him about our plans. I am writing this email because it has come to my attention and to my eye that Airbnb does not care about its users. We are in South Africa. The host tells me She was sent there from Honduras to establish citizenship and someone would be flying in to pick her up in a couple days. My guest did not yet somehow it is ok with you that she has given me an inaccurate review, the first and only bad review I have had since starting with Airbnb, when she did not even stay here. Here are the best ways to reach Airbnb to get help and resolve your problems! The host has made some attempts to resolve the issues however, the TV service is till freezing up and very unreliable. I had booked my daughter and her friends into a b&b in Umhlanga. When I explained that this was a very bad business model. After 20 min they were confused and couldn’t tell me the reason why this is happening or help me with the solution. Beware. Just got off the phone (again) with AirBNB. So guys how to see updates of my booking. I cannot find any other means available to contact them. Please read my story Thanks Marie, OH MY GOODNESS! I booked a flat for my trip late January for July and i got the confirmation that there are 1 shower, 1bath and seperate toilets from the host before my booking in paris. AIRBNB owes me Close to R30,000.00 and yes you cant get to speak to anyone there. In fact airbnb did not get back in touch with me at all which surprised me. Keep in mind, the average queue time is between 7 to 12 minutes to speak with an Airbnb representative. Floor 4 San Francisco, CA 94117. Host here: You should be able to get 100% of your refund back due to COVID 19. We were bitten several days in a row and found the bites when we woke up. Airbnb Email, Support Resources & Local Phone Numbers . I am so pissed, I could choke them! Call Airbnb, ask them to change your password (the temporary password is sent through email). I am unsure if this Airbnb is the same one, but even if it is not I will never book another one ever unless they resolve their issue. Sounds like anyone can rent here, scam or not as along as airbnb get its money. Many people are questioning Airbnb practices and tuning away from Airbnb. Can someone please give me a number where I can speak with someone directly? The timing was uncanny. You need to feel shame and remorse for treating potential guests this way. Not one of us can leave a review on your listing unless we’ve completed a stay, which only highlights how crappy and broken the Airbnb system really is. The ignorent Airbnb rep will not know that and we answer everything else but what’s really going on. I would never recommend Airbnb, as they are full of sh1t. Customer Support Helpline: US helpline: 1-855-424-7262 or 1-415-800-5959. How on Earth can a company like Air BNB explain such disgraceful customer services??? He has done works to our house, split it in two and is now renting both sections on Airbnb. DO NOT BUY AIRBNB GIFT CARDS! Their property is 50′ of lakefront, mine is 150′ and my pier is in the middle of that, I dont wait to be a member you should be able to contact them and get help without have to put your information on thier public site. Whatever. The host refused my refund request and airbnb did nothing. When asking customer service about the policy on this I was given the complete runaround. This concerns a third party booking – you got no leg to stand on. These days anything on the Worldwide Web is venerable. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen AirBnB Kunden darin, die 415-800-5959 Telefonnummer der Internationaler Kundenservice Abteilung anzurufen. Told me they were not allowed. Airbnb Customer Service Phone Number. ∙ It’s just plain common courtesy to give people a reason for cancelation, of which you clearly have none. I am having the exact same issues and cannot get into my account much less get anyone on the phone to help with a refund that is owed and I cannot get anyone professional or competent on the phone and my bank is just waiting for an authorization letter faxed and I could use MY MONEY FOR A PLACE TO STAY FOR MYSELF AND MY CHILDREN!! He came in screaming and yelling at us to get the fuck out. A few days ago, i found out there is only 1 toilet without a sink! There was even a night when one of these “guests” came back from the bar so drunk that he tried to walk into my condo! Meanwhile I had already booked a second place and the cancellation period was passed for the second one as well. After a couple of days of following up and still no refund they informed me that they would give me a credit for another Air BnB. They should do a background check on ALL Host. I know what I saw on my screen, it said the booking was cancelled and that I would get the full amount refunded within 10 days. Our “super hostess Emily” wouldn’t return our money after Airbnb cancelled our reservation because they were using the wrong email address to contact us for the final installment.  It should be noted that Airbnb customer service is notoriously weak and all “front line” agents are very restricted in their abilities, so there is a very good chance that they will not be able to resolve your issue to your satisfaction. Below is detailed account of solo female traveler being subjected to danger by the deranged, angry and bigoted host (who was talking about homicide and other violence, other scary stuff and bullied the guest making bigoted statements) and made run for her life. The homeowner said to the host that they needed to call 911 or they could end up waking up to a dead body and the host responded with well then she’s dead. I called the customer service right away. We’ve had to cancel a trip in Corsica due to COVID-19. I stayed in a horrible hotel because I was waiting all the time for my refund I didn’t have the money to pay another Airbnb.!!!! If you are ever in the Bay Area visiting SF, etc., you are welcome here 🙂. When I asked to speak with a supervisor, I was told that there is no escalation path for complaints made by non-members. I also contacted airbnb and they told me that they already talked to the host directly and promised to give my money back. This is unacceptable. Australia +61 2 8520 3333. How can they get away with fraudulent charges? Good luck. very worst room there is no proper cleaning there is no lift facilities how can children & old aged member will go and also no proper cleaniness in room . Not a little amount. This is unacceptable and I will be taking legal action if this is not resolved promptly. The airbnb customer service was no help. I call the service to see what is the problem. Not a thing. Why does this happen? Your customer service did nothing for 4 hours after I drove into New York and my host cancelled my stay. ∙ They don’t care about the fraud, or they have so much fraud to deal with they don’t have enough people to handle it – I don’t know which it is. Airbnb told me to try and get the host to cooperate. Notice, that the only way you can receive any kind of feedback after submitting a complaint, is TO BECOME A MEMEBER OF THIS STUPID NETWORK! Again, what B.S. As far as I know she did this however airbnb did not cancel the booking (which is why she was still able to leave a review) so I had no way to open my booking for the following evening (perhaps you can explain why?). I can not understand Airbnb Acts!!!!!!!! And then I found this site- and read the comment before me- and was totally blown away. There was a suggestion to download it on the phone. I have been trying to cancel my reservation I booked late June since early July and I keep getting told someone will call me and nothing. They just sent me Email that I violated the regulation and didn’t try to communicate with them! Been on the phone for 4 days in a row no one at AirB&B return calls when they promise to and the last one (Keira in the US office) dropped the line after leaving me waiting for 40 mins. What is the name of the person you contacted that finally resolved your problem? There was no mail or message from airbnb regarding my payment or booking. I would happily join. its really very worst . and as a traveler I don’t have phone credit to call the international cuatomer service since it is not free!! This guy cancels my dates and then throws them back up for availability? Customer service did absolutely nothing to help, and no one has contacted me. Someone hacked into my account made 5 bookings sent money to host and I call customer customer service and they are unable to help with anything. When I want to check in, the host doesn’t respond to my check in. Clearly someone misentered my phone number or is trying to log into my account. Call Airbnb’s toll-free customer service line at 1-855-424-7262. I have written. As far as I can see the deposit I paid went to AIRBNB in the UK, but despite a number of enquiries about the status of my booking and the whereabouts of my deposit I have received no response – very poor service! Can’t change my password and they send me an email telling me to sign into my inbox to review and reply to the message. Why should we pay for cleaning when only there for 15 minutes. He as done so without regard for the community by-laws, or the impact to other homeowners. I suggested that the webpage had a bug in that the popup did not list another option for verifying myself. Airbnb gave a $1,000 credit to a bride-to-be guest after a host canceled her reservation on the eve of her wedding, which had been booked for her bridesmaids. In all my experience online, never have I ever seen a product, establishment, or service rated a solid 5 out of 5 stars. Airbnb refunded me the full amount within an hour of it being resolved with the host. We just paid 31% tax on top of the nightly fee which was not posted anywhere! We feel scammed and do not believe this host has our best interests at heart. One minute they have some man on speaker phone explaining she is having a miscarriage. NEVER AGAIN! 2020, 16:47 Uhr 2 min Lesezeit. Her cancellation policy says that it cannot be refunded. At this point, I am still getting unnecessary texts once, or sometimes multiple times, a day with verification codes for an account I cannot get into. Filthiest floor, mold in the vent, hair in the drains and sink, broken toilet, no amenities, no cleaning supplies, and more. Our guy friend came over and went and knocked on the door of the hosts bedroom. Also, for more urgent matters, Airbnb provides a phone number. I am really disappointed with Airbnb and am hoping that there will not be a greater danger to future young women who visit that establishment advertised on the Airbnb website. any tips for actually getting their account deleted? 110 dollar price gouge. Hier müssen Sie Ihr Anliegen anschließend genauer eingrenzen. I made a reservation in Galveston Texas 7/27-19and right when we were going to check in Airbnb called me and told my that they had to cancel the reservation but couldn’t give me any reason as to why, they told me that they’d be refunding my $384 and that they’d reimburse me up to $250 for a hotel room for the inconvenience, I have called them about 20 times about my refund but they keep giving me the runaround telling me that they’re marking my case urgent and that someone will contact me shortly which never happens, they finally send me an email saying they refunded $250 and consider the matter closed and also suspended my account , how the heck do you only refund $250 of a $384 reservation that they canceled and also refuse to pay the reimbursement for the hotel room the promised to reimburse? SAN FRANCISCO: Airbnb and DoorDash make their stock market debut this week as part of a “unicorn parade” capping a busy year for hot startups going public. They are thieves. Never expected this kind of hospitality and response from a host and Airbnb. My stay is not until end of Sept 2020 and the Airbnb cancellation calculator wants to charge me half of my full stay. They keep investigating the matter and never come back. The company encourages hosts and guests to resolve reservation-related issues on their own. I am having the same issue and I cannot contact any one. I thought it would be no problem since my reservation was close to 2 months away. Because it sounded so ridiculous on the website, I called the number provided above (1-855-424-7262). Upon arrival the home smelled of cannabis (who am I to judge) and a girl locked in the bathroom crying and moaning. I can’t believe you would leave someone stranded in New York City the day before their surgery with their child and friends? (Mind you, this is HALF of the original agreed upon price, as Airbnb charges half now, half later for bookings) So originally I was on the books for 228 and change. Also Airbnb asked that I provide them my social media (Facebook, Twitter, Instagram and Google) connections. ∙ the front desk at the condo building will have to let me into my unit until the key arrives. Several years ago my next-door neighbor began renting his condo using Airbnb. 2 guests I know what you’re thinking: The property manger needs to enforce the by-laws. Her room looked like any teenagers room with no luggage and they spoke as if she had been there for awhile. Any idea how to get hold of someone at Airbnb to address it with an account you can’t now access?! A business in California isn’t allowed to sell you a gift card and then not let you use it for their services or products. It appears that there are enough disgruntled users to justify a class-action lawsuit. The host was fine and refunded their charge but airbnb are ignoring my requests to return their service fee. I tried the number above and was on hold for 20 minutes before I gave up. Let’s just say the house was awful. I called 911 immediately after they left and spoke with the officers who arrived, at which time it was determined that it was not safe for me to remain at the residence. The was no name of the establishment except Herrwood, Umhlanga. First I wanna ask, how is it possible to take money from my account after they have givee back already all the amount? I’m sure this will get deleted by an AirBNB admin, so we’ll be sharing this everywhere else we can, no one else (any family or human) should ever have to go through what we experienced, ever!! This is one of the worst experience ever. Did receive a partial refund from host but she kept 152.00 for one nights rental plus 1/2 of cleaning for one day. If you’d like to try a long-shot, you can email these people: Host or Guest Concerns: Aisling Hassell, Global Head of CX  [email protected] Brian Chesky, CEO of Airbnb can be reached at either [email protected] or [email protected] We are having our lawyer contact them as they don’t listen to us. I made a mistake and paid my dues but I suppose they don’t believe in change. Is there a listing on AirBnB that isn’t described as “luxury” I arrived at 9pm to my rental to find that there was no key waiting for me. Imagine that!!! Mark hiked up the prices for certain nights, bringing the total for those eight days up by one hundred and ten dollars.